Scoreboard

SHAREHOLDERS 2019 2020 2021
Revenue (M€) 6,054 6,532 6,778
Operating cash flow excluding concessionaires (M€) 810 839 607
Dividends received (M€)¹ 520 377 469

((1) In scrip dividend and share buyback.

EMPLOYEES
2019 2020 2021
Workforce at year-end 89,968 80,119 63,070
Total average turnover rate (%) 13,23% 17,58% 24,37%
Frequency rate 10.3 9.2 8.8
Severity rate 0.25 0.26 0.28
CUSTOMERS
2019 2020 2021
Portfolio by business unit (M€) 19,318 20,550
   – Services –  8,293 8,373
   – Construction –  11,025 12,177
Investment in R&D (M€) 45 52 60
User satisfaction with Managed Lanes (NTE and LBJ) (%) 77%  70-80% 70-80%
HAH passenger experience (scale 1-5) 4.17  4.18 4.23
Certified activity (ISO 9001) 86% 89%  87%
SOCIETY
2019 2020 2021
Renewal of presence on sustainability indexes: DJSI, Vigeo, FTSE4Good, Sustainalytics, STOXX, CDP, ISS ESG
Carbon intensity: direct and indirect greenhouse gases emissions in relative terms (tCO2 eq /M€)2 59% 56% 58%
Beneficiaries of potable water and sanitation projects3 223,314 229,639 238,869
Taxes (M€)4 2,087 1,785 1,810

(2) Scope 1 & 2 compared to base year 2009.
(3) Data accumulated since 2008 (31 projects performed in Colombia, Peru, Mexico, Tanzania, Ethiopia, Uganda and Ghana).
(4) Taxes accrued, paid and collected (cash flow criteria).